Time Keeping & Schedule
We value your time, so please be on time. If you're more than 15 minutes late, don't be offended if you get your service time shortened or rescheduled to avoid inconvenience to the next scheduled guest. Being late happens and we do understand but take the responsibility and be considerate. If you are running behind your schedule it’s always OK to call the salon to let us know you're going to be late.
If you are schedule for spa treatment, please come early so you will be able to relax and enjoy the services prior to your treatment.
We understand if you are 15 minutes late for your appointment, so please give us the same gesture of consideration whenever needed. However, if we are more than 15 minutes late in attending to you as scheduled, we are happy to offer a 10% discounted price of your total bill.
Despite having scheduled your appointment with adequate time, but depending on your desired results, your timing may run over. We don’t like to rush or be rushed, so if time is critical to your schedule on a particular day, and you must leave at a certain time, please make us aware of this at the time of scheduling your appointment.
Cancellation of Appointments
We work by appointments, walk-in clients are welcome but we do not guarantee an appointment and may also have to wait.
We understand that things can go wrong and not according to plan but a 24- hour advance notice will really be appreciated. Since we already reserved the time for you and If you don’t show up, or if you cancel at the last minute, we have lost the reservation for the day. As a consideration to us, as well as to other customers who are on the waiting list, please call in advance to cancel or reschedule your appointments.
Before you avail any of the services especially for the hair make sure you have discussed what you want with our staff. Although we may be able to give you some recommendations, however in the end it is still your decision.
Choose haircuts and styles you admire. Show it to our stylist and tell her what you have in mind, but be prepared to accept if the answer is no. Ask our stylist why the look you want isn't possible or realistic for your hair, then maybe you can move on to discuss what is possible, and make sure you both understand and agree on the desired outcome.
Know what the services you're requesting cost! Before you start your services please make sure you know the exact price. Price for hair may vary according to length, time and the amount of products used so please do not wait to ask until the end of your service or just “guesstimate” the cost based on what you paid at another salon or in the past. If you want to know the exact price please feel free to come and have a consultation prior to your schedule time/booking.
Speak up, we value your opinion. If you want something, ask for it, but don't be insulting or imperious. Just like other salon we know which clients are unreasonably difficult or downright mean—you don't want you to be on that list!
When things go wrong and you do not like the turn out of your hair or any other services speak up right then and there, but in a rational manner as possible. Even the best stylists have bad days or make the occasional mistake, just like all of us.
Tell your stylist (or, if your stylist is already working on a new client, the salon manager or front desk staff) that you're unhappy with how your hair turned out. Almost every hair mistake or disaster can be fixed with minimal collateral damage.
Don't try to become your stylist's BFF (best friend forever). Chances are you see your stylist on a regular basis, and may even discuss some personal details of your life, which might lead you to think that you can become friends outside of the salon environment. Don't do it. Keep it professional, so that if a problem crops up, it won't be awkward to address it with them.
In the future, be sure to discuss with your stylist any concerns you have about how your hair turned out the last time. Get everything out in the open to ensure the same issue doesn't happen again.
TIPS or Gratuity
Giving tips is Optional although If you're happy with the service, you may give a tip or gratuity to our staff. A gratuity of 10–20% of the service cost is the norm in the salon industry.
Use of Phones
Only use your cell phone if truly necessary. If you need to do so, please consider the person sitting next to you or in the next treatment room who would like to relax and unwind.